The JBG Companies. The Heath & Company team was asked to evaluate labor practices and identify opportunities to save money and improve service at eight upper-upscale suburban Washington, DC hotel properties owned by this Bethesda, Maryland-based real estate development and ownership group. Properties included Hyatt, Hilton, Marriott, Sheraton, Westin and independent hotels. These analysis assignments included a detailed review of every aspect of labor management, including recruiting, business volume forecasting, staffing levels and labor standards, scheduling and deployment, work processes, time & attendance tracking and labor management reporting. On average these studies yielded more than $25 in identified savings for every dollar invested.

Four Seasons Hotels & Resorts. Four Seasons Hotels & Resorts elected to implement the OnTrack Performance Tools as their labor management solution across their North American portfolio in 2008 and 2009. This expansion continues abroad in 2010. Using Heath & Company's unique train the trainer program coupled with OnTrack’s powerful modules for forecasting, employee scheduling and labor reporting, these properties are simultaneously enhancing their customer experience and improving productivity.

Yosemite National Park. The OnTrack suite of performance tools was selected for and implemented throughout the concession operations of one of America’s most iconic destinations. The implementation included the Five Diamond Ahwahnee Hotel, Yosemite Lodge, Wawona Hotel and Curry Village, as well as all the food, beverage and retail outlets throughout the park. By using the OnTrack suite, managers were better able to match labor hours to visitor activity. As a result, the operation has experienced enhanced guest satisfaction and improved productivity.

Strategic Hotels & Resorts, Chicago, Illinois. Concerned about the profitability of their thirty upper upscale and luxury hotels, top executives of this major hotel investment company have called upon Heath & Company to review and analyze labor management systems at several of their most prestigious properties. To date, twelve studies have been completed at Strategic Hotel Capital owned properties with significant bottom line improvement in each instance. In addition, the Heath & Company team has been engaged as ongoing permanent members of the asset management teams for several of their hotels.

Loews Hotels & Resorts. Recognizing the changing business climate in the hospitality industry, top management of this prestigious luxury hotel chain called upon Heath & Company to provide assistance in developing a state-of-the-art program for managing and controlling labor costs. Following a successful pilot implementation at the Loews Santa Monica Beach Hotel with resultant savings exceeding $50,000 monthly, Loews Hotels subsequently engaged Heath & Company to coordinate the implementation of a comprehensive, system-wide labor management initiative. Heath & Company was asked to: 1) develop a standardized annual labor budgeting module predicated on the use of variable labor standards; 2) execute a comprehensive labor standards training workshops for all of the company's hotel controllers; and 3) provide on-site training in the development and use of custom labor standards for each property.

HEI Hospitality / Merritt Hospitality LLC. Equally concerned about achieving high levels of guest satisfaction and superior returns on investment, this owner/operator of approximately twenty-five three- and four-star hotels engaged Heath & Company to implement a system-wide labor management initiative across its portfolio. System components include business volume forecasting, staffing guides, scheduling, time & attendance and management reporting.

Host Marriott. Seeking to increase the profitability of its extensive portfolio of hotels, Host Marriott is increasingly focused on employee productivity and insuring that labor hours are adjusted to match changes in business volume. Host Marriott commissioned Heath & Company to conduct in-depth labor studies at more than twenty-five of its hotels for analysis since 2000. These projects, which included Marriott, Ritz-Carlton, Four Seasons and Hyatt hotels resulted in savings by Host Marriott's own tally of $7 to $8 for every dollar invested.

Meristar Hospitality Corporation. . Wanting to offer high levels of customer service for an optimal cost at the hotels within its portfolio, this major owner of mid-market hotels engaged Heath & Company to review labor management practices at a number of its properties managed by its operator partner Interstate Hotels & Resorts. Successful pilot engagements were conducted at Meristar's Crowne Plaza O'Hare Airport Hotel and the DoubleTree Universal Studios in Orlando, Florida and in later at the Seelbach Hilton Hotel in Louisville, Kentucky. Meristar subsequently engaged Heath & Company to employ its unique train the trainer program and to implement labor management systems at ten of its hotels.

Maritz, Wolff & Co. Understanding that a fresh, informed perspective can add significant value to hotel assets, this owner of a number of Four Seasons and Ritz-Carlton flagged assets, as well as the prestigious Rosewood brand has opted to bring in Heath & Company to aid on-site management in developing new ways to improve service and achieve savings. Recent projects include labor management related assignments at The Four Seasons Toronto, The Four Seasons Houston, New York Carlyle Hotel and Four Seasons Aviara.

Automatic Data Processing (ADP). This Fortune 400 data processing titan is also the owner and developer of TimeSaver®, the full-service hotel industry's most widely used time and attendance system. TimeSaver®'s most popular feature is its employee productivity management component or labor standards module. Recognizing Heath & Company's pre-eminence in the field of hotel labor management, ADP commissioned Heath & Company to train client hotels on the principles of labor management and the use of the TimeSaver® labor standards module. Between 1999 and 2007, the Heath & Company team trained personnel from more than 150 properties for ADP, including Four Seasons, Ritz-Carlton, Starwood, Hilton, InterContinental, Meristar and Loews hotels.